guests a-z


where can i find the best price?On our website you book cheaper than on all online booking portals. (, Expedia, HRS etc.) We guarantee you the BEST price.


what does the Valhalla breakfast cost?You can add our fresh and rich breakfast buffet at a price of  23€ / person directly at the reservation.


How can I book?You can book directly on the website at the best price. However, we also accept reservations by phone and by mail.

Can I book without a credit card?You do not need a credit card to make a reservation. You can pay on site at check-out in cash and with all common payment methods including Apple Pay.

What is the cancellation deadline for a booked room?You can cancel your room free of charge until 24h before arrival, after that we unfortunately have to charge the room rate.

How can I redeem my gift voucher?Simply bring your gift certificate to the reception. Our colleagues will take care of the correct charging of the credit.

How long are the gift vouchers valid?Our gift certificates are valid for 3 years from the date of issue.

How can I make group reservations?You can make group reservations by phone, by mail or here

Is my booking on secure?Our booking mask, which you use together with our partners DIRS-21 and Romantik Hotels & Restaurants AG, is state of the art. Your data is secure.

Can hotel parking spaces be reserved?You can reserve parking spaces in advance. The flat rate is 19€ / night. On busy days, a free valet service (trolley attendant) is available.

How long is the hotel reception staffed?Our Rezepzion is 24/7.... 365 days a year... ...around the clock.

When can I check in on the day of arrival?Your room will be available from 3 pm. If you would like to check in earlier, please call us in advance and our team will be happy to welcome you and take care of the check-in for you.

Until when do I have to check out on the day of departure?The room is at your disposal until 12 noon.


At what conditions do children stay with us?We provide a baby crib at the price of 20€/night and bed. An extra bed is charged at 40€/night and bed. Breakfast is free of charge for children up to and including 14 years, from 15 years the normal breakfast price will be charged. (23€ / day p.p.)

Are pets allowed?It is possible to bring well behaved dogs. We charge a flat rate of 20€ per night & dog for this. Please bring your own sleeping place (dog basket, dog bed).